Discussion:
Error 0XC103798A setting up Ex 2003 System Management tools on Windows XP SP2
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Dave B
2007-01-02 15:35:48 UTC
Permalink
When installing the Exchange 2003 System Management tools on a Windows XP
SP2 workstation, the install program gets the following error:

"Setup failed while installing sub-component Exchange System Management
Snap-ins with error code 0xC103798A"

The XP workstation has Windows Server 2003 Admin Pack and IIS6 Manager

The installation log contains:
< begin log>

10:21:01] Interpreting line <CreateProcess:C:\Program
Files\Exchsrvr\bin;regsvr32.exe -s maildsmx.dll;4294967295> -- ID:31259 --
[10:21:01] Process created ... waiting (-1)
[10:21:02] Process has exited with 0x000003
[10:21:02] The command

regsvr32.exe -s maildsmx.dll

failed, returning error code 3 (The system cannot find the path
specified.). -- ID:31136 -- ScCreateProcess
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] CInsParser::ScProcessLine
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Processing file 'd:\setup\i386\exchange\admin.ins', at or near
line 73 (CreateProcess:C:\Program Files\Exchsrvr\bin;regsvr32.exe -s
maildsmx.dll;4294967295) -- ID:31111 -- CInsParser::ScProcessLine
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:492)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Registry file name: 'd:\setup\i386\exchange\admin.ins'
CRegistryManager::ScProcessFile
(f:\titanium\admin\src\udog\setupbase\tools\regmgr.cxx:125)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Filename = 'd:\setup\i386\exchange\admin'
CBaseAtom::ScAddRegistryKeys
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:1408)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] CAtomAdmin::ScAddRegistryKeys
(f:\titanium\admin\src\udog\exsetdata\components\admin\a_admin.cxx:189)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Leaving CAtomAdmin::ScAddRegistryKeys
[10:21:02] CBaseAtom::ScAdd
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:939)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Service = '' CBaseServiceAtom::ScAdd
(f:\titanium\admin\src\udog\setupbase\basecomp\basesvcatom.cxx:210)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Leaving CBaseServiceAtom(Exchange System Management
Snap-ins)::ScAdd
[10:21:02] mode = 'Install' (61953) CBaseAtom::ScSetup
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:842)
Error code 0XC103798A (31114): An internal component has failed.

<end log>

Any ideas?
PL
2007-01-02 17:05:48 UTC
Permalink
Don't know what exactly is your problem 0xC103798A.

Are you using Adminpak.msi from Win2k3 SP1 (2005)?
Did you install IIS6 Management before you upgrade your WinXP to SP2? SMTP
support should be automatically installed in WinXP SP2, but you need to
manually install it when you were running WinXP SP1.

PL
Post by Dave B
When installing the Exchange 2003 System Management tools on a Windows XP
"Setup failed while installing sub-component Exchange System Management
Snap-ins with error code 0xC103798A"
The XP workstation has Windows Server 2003 Admin Pack and IIS6 Manager
< begin log>
10:21:01] Interpreting line <CreateProcess:C:\Program
Files\Exchsrvr\bin;regsvr32.exe -s maildsmx.dll;4294967295> -- ID:31259 --
[10:21:01] Process created ... waiting (-1)
[10:21:02] Process has exited with 0x000003
[10:21:02] The command
regsvr32.exe -s maildsmx.dll
failed, returning error code 3 (The system cannot find the path
specified.). -- ID:31136 -- ScCreateProcess
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] CInsParser::ScProcessLine
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Processing file 'd:\setup\i386\exchange\admin.ins', at or near
line 73 (CreateProcess:C:\Program Files\Exchsrvr\bin;regsvr32.exe -s
maildsmx.dll;4294967295) -- ID:31111 -- CInsParser::ScProcessLine
(f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:492)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Registry file name: 'd:\setup\i386\exchange\admin.ins'
CRegistryManager::ScProcessFile
(f:\titanium\admin\src\udog\setupbase\tools\regmgr.cxx:125)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Filename = 'd:\setup\i386\exchange\admin'
CBaseAtom::ScAddRegistryKeys
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:1408)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] CAtomAdmin::ScAddRegistryKeys
(f:\titanium\admin\src\udog\exsetdata\components\admin\a_admin.cxx:189)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Leaving CAtomAdmin::ScAddRegistryKeys
[10:21:02] CBaseAtom::ScAdd
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:939)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Service = '' CBaseServiceAtom::ScAdd
(f:\titanium\admin\src\udog\setupbase\basecomp\basesvcatom.cxx:210)
Error code 0XC103798A (31114): An internal component has failed.
[10:21:02] Leaving CBaseServiceAtom(Exchange System Management
Snap-ins)::ScAdd
[10:21:02] mode = 'Install' (61953) CBaseAtom::ScSetup
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:842)
Error code 0XC103798A (31114): An internal component has failed.
<end log>
Any ideas?
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